Multi-Agent Chat Support
Multi-Operator support allows multiple team members to handle customer conversations simultaneously from a single WhatsApp number. Each incoming message can be automatically assigned to available agents based on workload or department—such as sales, support, or billing. With a shared dashboard, all operators can view, reply to, and track customer interactions in real time while maintaining full conversation history. Admins can monitor performance, reassign chats, and ensure no query goes unanswered. This setup ensures faster response times, improved customer satisfaction, and efficient team collaboration—all while managing everything under one unified WhatsApp interface.